Internal Communication in Organizations

1. Manuel is HR manager for a large bank. His responsibilities include internal communication with individual workers and groups of workers. Sometimes he wants to send a message to all 15,000 workers employed by the bank. Some workers complain that unless they spend time reading notices or email, some workers complain that unless they spend time reading notices or email messages they fail to receive important information.

2. Define internal communication?

   • Between members of the same organisation.

3. Identify 2 benefits to the bank of effective internal communication:

   1. Quick feedback.
   2. Both people contribute.

4. Outline 2 possible barriers to communication:

   1. The medium of communication.
   2. Too long messages.

5. Explain 2 ways in which Manuel could communicate with:

   1. Meeting
   2. Video conferencing

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